Return Policy

Return & Refund Policy

At SpartanMowerParts.com, we strive to provide high-quality products and excellent service. If you're not completely satisfied with your purchase, we offer the following refund policy:

Eligibility for Refund

    • Products must be returned within 30 days of the original purchase date.
    • The item must be unused, in its original packaging, and in re-sellable condition.
    • Certain products, including custom orders or clearance items, may not be eligible for a refund. Please check the product description before purchase.
How to Request a Refund
    • To request a refund, contact our customer service team at sales@npela.com with your order number and details of the product you wish to return.
    • Our team will guide you through the return process.
Refund Process
    • Once the return is received and inspected, a refund will be issued to the original payment method.
    • Please allow up to 7-10 business days for the refund to be processed.
Shipping Costs
    • Shipping costs are non-refundable unless the item is defective, or an error occurred on our part.
    • You will be responsible for the return shipping costs unless otherwise stated.
Damaged or Defective Items
    • If your product arrives damaged or defective, please contact us immediately for assistance. We will arrange for a replacement or full refund at no extra cost to you. Defective items must be reported via email at sales@npela.com within 15 days of delivery date.